Get Next Work in Pega

Introduction In this post we will see in detail about Get Next Work functionality. Why Get Next Work? Imagine I am an employee working for a bank. The bank uses Pega application to service the customer. Let me take the loan request scenario, which I used in my previous post. Please go through the below Read More…

Duplicate search in case management

Introduction In this post we will see in detail about duplicate search in case management. I used the claim cycle as example. Please visit the below links to know more in detail Case management – Introduction Case management – configuration settings in stages, processes and steps Let’s take the insurance claim example. I have a Read More…