How to configure Service Level Agreement(SLA) in Pega?

Introduction Service Level Agreement main objective is to process any time bound requirements in the application. Imagine, Timesheet application. If an employee fails to submit timesheet by end of month (April 30th), then he/she has to be sent with a reminder email. If he/she didn’t submit after 5th of next month, then we should send …

How to configure Service Level Agreement(SLA) in Pega? Read More »